Frequently asked questions

  • What Does This Privacy Policy Include?
    This Policy covers how and why we collect, share, use, and protect your personal information:

    Within our Lets Organic Market retail store in the United Arab Emirates, and

    On our websites and mobile services where this Privacy Policy is uploaded.

    Personal information is information that identifies you or reasonably can be linked to information that identifies you. For example, when you place an order online, we collect personal data/information, such as full name, delivery address, billing address, mobile phone number, and credit or debit card information.

  • We have designated a team of trained associates who are responsible for helping to ensure compliance with this Policy. We require all those who manage customers' personal information to do so correctly and under our policies.
  • We collect information to deliver the products you request and help improve your shopping experience. We collect data from you in a variety of ways when you interact with our stores, websites, and mobile app.
  • We may collect the following categories of personal information. Not all types may be collected about every customer:

    Personal identifiers, such as name, delivery and billing address

    Device and online identifiers and related information, such as telephone number and email address.

    Internet, application, and network activity, such as cookie IDs and browser visits.

    Demographic information, such as date of birth, nationality, and age.

    Financial information, such as credit and debit card numbers.

    Purchase history information, such as the products you have bought and returned.

    Location information, such as geo-location information.

    Audio, visual, and other sensory information.

    Employment information, such as occupation, designation, licenses and professional memberships.

    Education information, such as schooling and information.

    Individual characteristics and preferences, such as inferences related to shopping patterns and behaviors.

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