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What is Lets Organic Market doing to keep our customers and employees safe during this COVID-19 pandemic?We are closely monitoring the impact of COVID-19. We guide our employees on social distancing measures and wear PPE, such as a face mask and gloves, to reduce transmission. In addition to the thousands who are affected by the illness even if they may not realize it yet by remaining asymptomatic, thousands more are indirectly dealing with changes in their work and community environments. Learn more about what we're doing to contribute towards a healthier, peaceful society on the Lets Organic Market blog here.
How can I contact Lets Organic Market about customer experience or product question?Please visit our Contact Us page or call +971 54 584 8900
What payment methods do you accept?We don’t accept cheques, so all payments must be made by card or cash. We accept all standard debit and credit cards.
Where can I find my order details?You'll find a "My Orders" link after clicking on "My Account" on the top right-hand corner when you sign-in. Click on the "My Orders" link to view existing and previous orders.
Why don't you deliver to my area?Items offered & available on our website & mobile app are only available for delivery to addresses in Dubai currently. Any shipments outside of these areas are not available at this time, but we're continually expanding our delivery areas. If you leave us your contact details, we'll let you know when we do.
Why are prices different in the retail store vs. online?The merchandise and prices available on our website do not reflect the merchandise and rates available in our retail store. Currently, we do not have access to store inventory lists or price lists on this website. Please contact us for more information and availability.
What happens if something I order is out of stock?Due to increased product demand, you may have a high level of out of stocks, especially for fresh produce items. We apologize for any inconvenience this may cause, and we will do our best to provide an alternative substitution if your preferred product is unavailable. In case, we have charged you at the time of placing your order, and we fail to deliver the same due to out of stock, we do reimburse your full amount.